10.6.17 – Technical Officer
World Health Organization (WHO), Geneva, Switzerland
: Sep 29, 2017, 4:06:59 PM
: Oct 27, 2017, 11:59:00 PM
: HQ/SPI Strategy, Policy and Information
OBJECTIVES OF THE PROGRAMME
The Library and Information Networks for Knowledge (LNK) is located in the department of Strategy, Policy and Information (SPI) within the cluster of Director General’s Office (DGO). LNK provides access to knowledge from WHO as well as to other sources of scientific literature produced around the world. WHO Library resources and expertise also provide scientific evidence and knowledge to low- and middle- income countries through Hinari and IRIS. The WHO Library networks and partnerships are an essential component in ensuring that its global initiatives reach a world-wide audience. The unit provides WHO staff with a range of tools and services needed for the organization to remain a leading norm and standard setting institution.
DESCRIPTION OF DUTIES
Under the supervision of the Programme Manager and in close collaboration with LNK colleagues, Research4Life partners and WHO/IMT, the incumbent:
– Performs analysis, remediation, and normalization of metadata in the Research4Life content management system and discovery layer and applies basic programming and scripting skills in support of the technical requirements and production needs for metadata creation, conversion, enhancement, and maintenance including crosswalks; develops and/or customizes applications and tools for automation and innovation. (25%)
– Coordinates and assists in the creation of specifications for new programs and system enhancements related to core content applications; establishes and administers project plans and schedules and transitions newly implemented environments to production status by coordinating, testing, documentation creation and training; manages related communication. (20%)
– Oversees technology systems and services of the Research4Life and WHO Library applications; manages and coordinates upgrades, enhancements, new release installations, and special projects; coordinates and monitors environment and applications to ensure reliable performance, data integrity, and timely and accurate completion of processes which include, but are not limited to: application configuration, database loads, data extracts and transfers, the creation of database statistical reports. (20%)
– Develops strategies, service goals and functional requirement plans for Research4Life and WHO Library applications; investigates new products and technologies and conducts evaluation and/or proof of concept work to better understand requirements and solution design; implements solutions to best serve the community in line with needs; develops documentation and procedures; develops training materials and provides training. (16%)
– Consults with application users and product support to diagnose and resolve complex problems; provides operational support for investigating and resolving both application and user issues; develops troubleshooting and problem resolution processes to ensure a high level of service and efficiency; influences and collaborates with application users and product support to maximize the delivery of service and efficiency. (12%)
– Performing other duties, including in the larger unit or department as required or instructed. (7%).
Essential: A first level university degree in the field of library or information science or in a substantively related field, ideally supplemented by an advanced degree in library science.
Desirable: Continuing education in functional and domain knowledge pertaining to related technologies and services, ensuring fresh knowledge of industry trends.
Essential: – Professional experience in library work for a minimum of 5 years at the national level with some international experience. A minimum of 3 years of intensive experience with automated library systems. Experience in cataloguing or building metadata for scientific publications. Experience applying the principles that guide the organization of bibliographic information to the organization of electronic resources. Demonstrated experience managing library based systems and services. Demonstrated experience working collaboratively and independently with various groups within a complex organization and rapidly changing team environment. Demonstrated record of designing projects and bringing them to conclusion in a timely fashion. Experience drafting and writing training materials and promotional content in English. Experience working collegially and cooperatively within and across organizations.
Desirable: Previous professional experience in WHO or other UN agency, preferably at a different duty station. Experience training operators in new software applications.
– Knowledge of automated information systems as applied in libraries and/or information networks.
– Familiarity with version control software.
– Familiarity with conceptual and practical knowledge of the technologies used to manage and access e-resources including best practices for managing the records that track electronic purchases, subscriptions, and licenses.
– Deep understanding of the technologies and processes of online information provision and access as well as excellent knowledge of database and internet related tools.
– Demonstrated analytical and organizational skills and ability to make sound judgements and take decisions.
– Demonstrated capacity for both working independently and as part of a team; relates and works well with people of different cultures, gender and backgrounds; good interpersonal skills.
– Good capacity to work under pressure with ability to face unexpected and urgent issues.
– Excellent knowledge of a database software supporting information references.
– Excellent knowledge of SQL.
– Excellent knowledge of XML.
– Excellent knowledge of the internet and internet related tools.
– Knowledge of WHO corporate information systems, web content management tool and communications networks an asset.
Respecting and promoting individual and cultural differences
Moving forward in a changing environment
Use of Language Skills
Essential: Expert knowledge of English.
Desirable: Expert knowledge of French. Expert knowledge of Spanish.
WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 58,583 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4384 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.
- This vacancy notice may be used to fill other similar positions at the same grade level
- Only candidates under serious consideration will be contacted.
- A written test may be used as a form of screening.
- In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.