Job: Systems Librarian

4.11.17 –  Systems Librarian/Support Analyst
Innovative Interfaces, Dublin, Ireland


Innovative Interfaces creates cutting-edge products that allow libraries to succeed in a modern technology environment and the freedom to implement solutions that best meet their specific needs. An established company with a vision for the future, Innovative connects with thousands of libraries of all types in over 66 countries.

The Systems Librarian/Support Analyst provides domain expertise for Innovative’s support organization and offers necessary phone and Email support for the broad range of issues reported by our customers.  A Systems Librarian develops expert knowledge of Innovative software and is expected to deliver high-quality support in a fast-paced, collaborative environment.

This position will be located in our Dublin, Ireland Office.

Description of Responsibilities:

  • Provide extensive telephone and email support for customers using Innovative software on large multi-user UNIX systems
  • Use UNIX, SQL, and propriety utilities to analyze, troubleshoot, document, and resolve application issues reported by customers
  • Work with customers with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner
  • Engage with team members throughout the day via chat group and other communication methods to isolate answers to complex troubleshooting problems.
  • Develop strong working relationships across Support and other departments at Innovative
  • Contributes to the support knowledge base / procedures as necessary.

Requirements/ Qualifications:

  • MLS or other relevant degree and/or a minimum of one year of library experience in circulation, technical services, or system administration
  • Demonstrated ability to learn new technology independently and to adapt quickly to changing technologies
  • Ability to balance multiple priorities and work effectively under pressure in a rapidly changing environment
  • Superior attention to detail and commitment to following through until customer issues are fully resolved
  • Proven analytical and problem solving skills
  • Ability to work independently while supporting the efforts of our Domestic and Global support teams

Additional Requirements

  • Experience working with Innovative’s Millennium or Sierra systems
  • Experience working within a UNIX environment
  • Experience working with web applications, scripting languages, network technologies, and/or relational databases

Anita Reynolds, HR Relationship Manager

9th Floor Block A

Georges Quay Plaza

Georges Quay Dublin 2


Tel +35316722326


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