Job: Academic Support Services Coordinator

3/11/15 –  Academic Support Services Coordinator
Academic Resource Center, American University of Paris, France

Sarah P’s comments:  A rare opportunity, not a library position per se however since they posted this on IFLA they are obviously open to librarians applying.  Speaking French, of course, would be a great advantage.  FYI:  The American University system is one of the first to have offered American education overseas and generally these colleges are well-established and enjoy a favorable reputation.  For a list of these colleges and more Academic Resources visit Chapter 4 of my Book Resources.


DEPARTMENT:  Academic Affairs

SUPERVISOR: Director, Academic Resource Center (ARC@AUP)

OVERVIEW: ARC, a merged research, writing, peer-tutoring and digital technology environment, is seeking a service-oriented coordinator with instructional design skills.  This position organizes support for ARC academic and instructional services to both faculty and students, including the online course management system, interactive teaching and learning tools and peer-tutoring programs. 

He/she will assist the ARC and Writing Lab directors in developing services designed to increase retention and student success.  The Coordinator will be integral to daily operations as well as to the ongoing assessment of ARC services in support of the AUP curriculum.  Finally, the Coordinator will assist the ARC Director by participating in collaborative campus initiatives, such as the planning for a future Learning Commons.


  • Instructional Technology
  • Provides support for faculty and student use of instructional technologies, including the Blackboard system; participates in course-site creation, development and enrollments
  • Provides faculty training in the use of teaching tools such as interactive whiteboards, mobile applications, plagiarism-checking software, et al.  Supports pilot projects when assigned
  • Creates content for ARC/Writing Lab services and events (posters, brochures, “meet the tutors” photos) via digital media, social media and Adobe design software
  • Updates content for ARC/WL Facebook pages and all ARC pages on the AUP Web site.  Creates and maintains interactive tutoring applications
  • Provides technical assistance in the Group Study room and the ARC iSpace for conferences, workshops, thesis defenses and student presentations
  • Peer Tutoring Programs
  • Trains, schedules and mentors academic peer tutors
  • Assists directors by organizing regular meetings with tutors (ARC-Link, Writing Lab, Tech/Media)
  • Coordinates Writing Lab liaison program: visits to EN and FirstBridge classes
  • Updates tutoring guides, handbooks, Web resources
  • Oversees tutors during observation periods and reports to directors on their progress and readiness
  • Coordinates services to graduate students: Graduate Writing Lab, thesis workshops, research guides
  • Acts as liaison for ARC-Link program with faculty (concerning students experiencing difficulties
  • Coordinates support for the Graduate Writing Lab and visits master’s programs
  • Collaboration and Assessment
  • Discusses student writing deficits/English levels with Writing Lab Director in order to address their learning needs and match them with tutors
  • Collaborates with directors on the evaluation of tutoring programs: collates contact sheets for Writing Lab, prepares end-of-year reports, holds focus groups and collects student feedback
  • Coordinates with faculty, library, career development personnel, as necessary, for combined workshops (e.g., résumé writing, cover letters, thesis standards)
  • Liaises with faculty in order to prepare peer tutors for upcoming assignments/exams
  • Partners with ARC Director to promote awareness of plagiarism and cheating issues
  • Notifies ARC Director of academic integrity  issues, or any potential problems with support programs
  • Helps expand science, mathematics/statistics (STEM) ARC-Link tutoring program
  • Administrative Tasks as assigned, including:
  • Processes supply orders, expense reports, equipment inventory and grant recipient records
  • Assists ARC Director in compiling data and statistical reports for Academic Affairs surveys
  • Coordinates ARC orientation, disability services and special events
  • Oversees the maintenance of ARC spaces and equipment, especially the iSpace (interactive teaching/learning and projection system)


  • Master’s degree – academic field
  • Native English speaker (bilingual English/French preferred)
  • Administrative experience:  minimum 5 years in an academic, publishing or technology setting
  • Ability to work confidently and effectively in an international environment
  • Excellent oral, written, and interpersonal communication skills
  • An interest in e-Learning, distance learning, mobile applications
  • Highly computer-literate (MS Office); mastery of Adobe Creative Suite


  • Previous experience tutoring or teaching
  • Knowledge of current tutoring methodologies, active learning principles and assessment models
  • Familiarity with best practices for student retention in colleges and universities
  • Prior experience with film editing  (FinalCutPro)
  • Familiarity with both Mac and PC operating systems; Drupal a plus

CONTRACT TYPE: This is a full-time contract (CDI).  Candidates must be in possession of French/EU working papers.  The University cannot obtain working papers for you.  Interested candidates please contact Ms. Ann L. Murphy Borel (MLIS), the ARC Director at





Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s